Shipping &
Returns.
How and when your order reaches you, and what to do if you need to return it.
Last updated: 5 September 2026.
Where we ship from
All orders are packed and dispatched from London, United Kingdom.
Dispatch
We aim to dispatch orders within 2–3 working days. We will email you if there is any delay.
Delivery times
Estimated delivery once dispatched: United Kingdom 3–5 working days; Europe 7–14 working days; rest of world 10–21 working days. All parcels are sent tracked, and we will email your tracking details.
Shipping costs
United Kingdom — free on every order, sent tracked. Nothing is added at checkout.
Europe — £9. Rest of the world — £15. Both sent tracked, and both are free on any order of £119.99 or more, which is the three-pot bundle and above.
The postage is shown on the delivery form the moment you choose your country, before you enter a card — there is nothing added afterwards. All prices are in pounds sterling.
Customs and import charges outside the UK. Since January 2021 a parcel from Britain to the EU, and to most of the world, may attract import VAT and a handling fee in the destination country. That is charged by the carrier or the customs authority, not by us, we cannot predict it, and it is not included in the price above. Some countries also restrict what food supplements may be imported. Please check your own country’s rules before ordering — if a parcel is refused at the border and returned to us, we will refund the goods but not the postage.
Returns and refunds
Your statutory rights are not affected. Under the Consumer Contracts Regulations you have 14 days from the day your order arrives to tell us you are cancelling, and a further 14 days after that to send it back. You do not have to give a reason. We refund within 14 days of receiving the item, to the card you paid with, including the standard delivery cost you originally paid.
Return postage is yours unless the item is faulty, damaged or not what you ordered — in which case we cover it and you are entitled to a replacement or a refund.
One exception, set out in the regulations for sealed goods: shilajit is a food supplement, so once the pot’s seal is broken it cannot be returned, for health-protection reasons. An unopened, sealed pot can be returned in full.
If your item arrives damaged, faulty, or incorrect, contact us within 14 days and we will put it right with a replacement or refund.
How to return an item
Email us at info@altaielements.com with your order number and the reason for return, and we will send you instructions. Once we receive and check the returned item, we will process any refund to your original payment method within 14 days of receiving it back. Return postage is paid by you unless the item is faulty, damaged or not as described, in which case we cover it.
Cancelling within 14 days — model form
You can cancel by telling us clearly — by email to info@altaielements.com or by post — or by completing the model cancellation form below. You do not have to give a reason.
Model cancellation form — complete and return this form only if you wish to cancel the contract.
To: Dikanska Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom — email info@altaielements.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is sent on paper):
Date:
Questions
Need help with a delivery or return? Contact us at info@altaielements.com or via our Contact page.